Profile Ken Caryl Ranch (KCR) is a Home Owners Master Association and Special Local Government Metropolitan District: 50 employees 35 PC's, 3 Servers, main network (Local Area Network) infrastructure uses switched 100Mbps Ethernet topology and a point-to-point T1 provided connectivity to a remote office. TCG Advantage TCG's solution focused on resolving immediate needs as well as setting up ongoing maintenance and support procedures designed to reduce costs and increase productivity. Cost Savings: Operational costs reduced by approximately $1,000 per month Preventative Maintenance program reduced unexpected outages and equipment failures resulting in additional cost savings The introduction of hardware procurement standards is making the KCR computer systems easier and less expensive to support Key Service Benefits: Improved overall network functionality, performance and stability such that network utilization was increased from approximately 70% to 99% Installation of a point-to-point wireless link between two KCR facilities made it possible to discontinue the use of an expensive T1 data circuit and realize cost savings Training provided by TCG to computer end-users as well as internal support staff is minimizing the need to use TCG's support resources Setting up remote network access for TCG minimizes the need for on-site services and thereby lowers service costs Increased network stability and uptime significantly improved employee productivity and morale Technology Challenge: Prior to engaging TCG, KCR was faced with the following challenges: Under utilization of a costly T1 between office buildings Computer network, servers and workstations were suffering from frequent outages A high number of service calls and staff interruptions requiring reactive measures to be taken A number of components on the network lacked reliability and overall network performance was unstable Employee productivity was being negatively impacted The cost of maintenance and support was too high and increasing A wide range of computer systems resulted in maintenance being difficult and unnecessarily complicated Solution Objectives: Lower operating costs Reduce the cost of maintenance and support Reduce the number of service calls Improve system performance Improve employee productivity Implementation: Replaced T1 circuit with a "line-of sight" wireless solution Introduced a new voice and data carrier service with lower pricing and a improved billing system Setup a preventative maintenance program that would promote proactive service calls and reduce the total number of service calls Setup secure VPN for remote access by TCG to servers to expedite service Setup user polices to improve computer user performance Trained KCR's internal staff so that they could manage day to day operations more efficiently and effectively, minimizing the need for TCG's services Setup equipment upgrade and retirement program (Lifecycle Services) to eliminate "problem equipment" that was responsible for a high percentage of service calls Setup an equipment procurement program that will lead to a "standardized environment" that will be easier (and less expensive) to support and maintain and provide better performance.