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 MAINTENANCE - PREVENTION AND SAFEGUARDS
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Preventative Maintenance
Regularly scheduled programs are customized to our client’s requirements. This approach minimizes or eliminates costs and/or lost productivity caused by...
- Outages and failures that can severely impact employee productivity and the quality of service provided to customers
- Lost data due to failed backups
- Security breaches that can result in lost or corrupted mission critical data or cause network and system failures
- Prolonged system/network outages due to poor patching and/or data backup practices
Maintenance programs are customized to TCG’s client’s requirements and can include...
- Patch, driver and firmware updates
- Server tape backup tuning & testing
- System resource checks
- Printer cleaning & maintenance



Network Support Services
- Operating System maintenance, tuning and upgrades
- Network application support, maintenance and upgrades
- Anti-virus updates and recovery
- Support Staff Training
- Monthly Preventative Maintenance Visits
- Monitoring of possible threats and implementation of protective systems and or applications
- Remote monitoring of network resources
- Network device maintenance (OS updates\upgrades, BIOS updates)



Deskside Support Services
- Application support, maintenance and upgrades
- Anti-virus updates and recovery
- Operating System maintenance, tuning and upgrades
- Hardware repair (Legacy and Current)
- Spyware Removal and Protection
- Spyware Application upgrades and updates
- Support Staff Training
- Monthly Preventative Maintenance Visits
- Monitoring of possible threats and implementation of protective systems and or applications



Printer Support Services
- Maintenance and Cleaning
- Trouble-shooting/diagnostics/repair
- Preventative maintenance programs
- LaserJet, DesignJet, OfficeJet, and some InkJet
- HP
- Lexmark
- Preventative Maintenance Plans
- HP Authorized Printer Repair Technicians
- Multiple outlets for Genuine HP Service Parts
- Local Parts Available
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